Frequently Asked Questions
How does Welltended work?
At Welltended, our goal is to help you cultivate a totally unique urban space that you're proud to call your own. Plant life is truly one-of-a-kind -- no living plant is exactly like another -- and we believe that plants are the key to building happy, healthy homes. Using the Welltended website, you can use our quiz to figure out the perfect plants for your lifestyle and environmental conditions, and then we deliver directly to you. Every order includes care instructions and watering reminders. We make it easy and stress free to cultivate your own urban retreat in the midst of hectic day-to-day life.
Where are you located?
Welltended is a 100% online source for plants + containers. We don't currently have a brick-and-mortar location. Our headquarters is in Lincoln Park and we deliver throughout the Chicago metro area.
But I've never bought a plant online...
We know! And isn't that hard to believe? You have probably purchased groceries, flowers, mattresses, beauty products, furniture, and maybe even pet food online. We are modernizing the plant shopping experience, and removing the headache of traveling to a million stores to source plant life. No more spending hours over the weekend traveling to home improvement and home decor stores, and then having to lug everything home and make a mess of your apartment. No more navigating countless conflicting Google searches. Welltended takes care of all that for you.
Does the plant arrive in one piece?
Our #1 priority is that you receive a beautiful plant + container that you're proud to display in your home. Every plant is delivered with great care, and we ensure that it's in excellent condition upon arrival. To prove it, we offer a 30-day guarantee. If you're unhappy with your order for any reason in the first 30 days, we'll give you your money back. Period.
Okay, I like this idea...but I've killed plants in the past. What if I can't keep it alive?
That's what we're here for! Our team includes experts in the environment, plant science, and conservation. First, you can use your quiz to make sure you're selecting the right plant for your space's environmental conditions. That step alone will do wonders for helping you choose a plant that should thrive in your home. Then, we've crafted easy-to-follow care instructions that are included with your order, and once you receive the plant, you can also sign up for watering reminders! Our team is also easy to reach for any questions along the way. We offer a 30-day guarantee and your money back if you have a bad experience in the first 30 days.
Where do you deliver?
We currently deliver throughout the Chicago metropolitan area. That said, we're a startup and we definitely want to grow. Your support is one step closer to that!
What happens when I place my order?
When you place your order, your plant is potted in the container you chose. Then, it's wrapped up and delivered to you within 3-5 business days.
What if I'm not home for delivery?
No problem! You don't need to be home for delivery. That said, your plant is living and breathing, so it's best if you'll be home within 1-2 days of ordering.
Where do you source your plants and containers from?
Our plants are sourced from local plant wholesalers, who most often source your indoor plants from Florida. Our containers are sourced from wholesale curators of beautiful ceramics and baskets, and we also love to partner with ceramics artists like Kansas City-based Convivial Production and others.
Can I send a plant as a gift?
For sure! There's a 'Notes' field at checkout, where you can provide a message to the person you're gifting. You can also provide their email address and we'll sign them up for our cadence of post-delivery emails, which includes the option to sign up for watering reminders.
This is pretty cool. Who are you?
We are a group of plant lovers, who simply feel the world deserves to have plant life available at the click of a button. Our Founder got her undergraduate degree in Environmental Studies and recently graduated from the Kellogg School of Management. The rest of our team includes tech whizzes and plant conservationists. We love plants and we love home decor...and we want you to embrace that combo as well. We feel confident that you'll instantly experience the pride of tending so exceptionally well to your home and yourself.
What if I have a question that wasn't answered here?
We would love to hear it! Email [email protected] and we will get back to you within 24 hours.